Customer Service

Shipping & Delivery
Orders up to 2KG in weight to UK addresses are normally despatched by Royal Mail.
Heavier orders or bulky items sent to UK addresses, or where a signature is required are normally sent by a courier service and are usually delivered within 3 working days - excluding Sundays.
For customers living in the Channel Islands we apply a different tariff.
We can send most of our product range to addresses outside the UK. Orders up to 2KG in weight are normally sent by Royal Mail's international service and are usually delivered within 7 working days depending on location.
For orders over 2KG we use one of the top international carriers such as DHL, UPS, TNT or FEDEX. International orders can only be supplied to the card holder address and not to a P.O Box address.
Privacy & Security
Please see our Privacy Policy.
Returns & Replacements
If an order is incorrect or items need to be exchanged please get in touch and we will endevour to resolve any issues providing that this is done within 28 days of the invoice date. 
Ordering
Orders can be placed through our website via PayPal and card payments can be made by telephone.
Payment, Pricing & Promotions
Pricing structures may be changed at any time without notice.
Promotion prices will only be available during the stated time period.
Viewing Orders
Orders can be viewed through your account. Emails will be sent during the order process to keep customers updated on the status of thier order.
Updating Account Information
It is the customers responsabilty to ensure that the account infomation is correct and up to date.